Privacy Policy

911 HVAC & Plumbing respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you visit our website, request service, contact us, or submit information through our online advertising and lead forms.

Information We Collect

We may collect information you voluntarily provide, including your name, phone number, email address, service address, the type of HVAC or plumbing service you need, and other information you provide about your service request.

We may also receive information when you submit a lead form through third-party platforms such as Facebook or Instagram.

Our website may collect limited technical information through cookies and similar technologies, including information about website traffic and how visitors interact with the site.

How We Use Your Information

We may use your information to:

Respond to your service request.

Contact you about the HVAC or plumbing service you requested.

Schedule and manage service appointments.

Provide customer support.

Improve our website, advertising and services.

Maintain business and service records.

Comply with applicable legal requirements.

Phone, Text and Email Communications

If you provide your phone number or email address when requesting service, 911 HVAC & Plumbing may use that information to contact you regarding your inquiry, appointment or requested service.

Submitting a service request does not by itself enroll you in unrelated promotional text-message or email marketing.

How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate our business, website, communications, advertising or customer-service systems when reasonably necessary to provide those services.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights.

Facebook and Instagram Lead Forms

When you submit information through a 911 HVAC & Plumbing advertisement or lead form on Facebook or Instagram, Meta may collect and process information according to its own privacy practices. Once 911 HVAC & Plumbing receives the information you submitted, we use it according to this Privacy Policy.

Cookies and Website Analytics

Our website may use cookies and similar technologies to understand website traffic, improve the website experience and measure advertising performance. Your browser may allow you to restrict or disable cookies.

Data Security and Retention

We take reasonable measures to protect personal information under our control. No method of electronic transmission or storage can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records and meeting legal obligations.

Your Choices

You may contact us to ask about personal information you have provided to us or request that we update or delete it, subject to applicable legal and business-record requirements.

You may also ask us to stop sending marketing communications.

Third-Party Services

Our website and advertising may use third-party services. Those companies may collect information according to their own privacy policies, and their practices are not controlled by this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how 911 HVAC & Plumbing handles your information, contact us:

911 HVAC & Plumbing

Phone: 703-672-0692